Monday, July 21, 2008
I'm typing this post from the iPhone. Why is that? Well evidently The Wife decided to change our home phone service from AT&T to Comcast in an effort to reduce costs. We tried this in Chicago with little success so why she figured it would work this time around is beyond me. So anyway, Comcast came today and the good news is that the phone appears to be working fine. Not that I ever use it - I take literally every call on my cell - but fine, it's working all the same. Problem is the tv and internet are not working. Apparently they disabled something - they couldn't diagnose the problem remotely. The best part is that when I complained rather than apologizing they got indignant. Like I was wrong for being upset. So someone will be here in the afternoon because they evidently couldn't escalate it any faster. So to recap I give them more business they drop not one but two of their own services and somehow through it all I am the bad guy. Some customer service, huh? Any wonders why their stock is in the toilet?